Close up of a customer credit card transaction while women uses till system
Two women with iPads smiling in a cafe

Customer Services

Customer Service is all about doing the best possible work you can do for a customer - if you like interacting with people and helping to solve problems, this could be the apprenticeship for you.

On a Customer Service Apprenticeship you will be taught the skills you need to provide excellent customer service. These skills can be applied to hundreds of different job roles across many different sectors, from working in the government to telecommunications. Most customer service apprentices will generally work in retail, financial services, call centres, hospitality or sports and recreation.

Businesses thrive on good customer service. If a customer isn't happy, they won't do business with the company again and no business wants that. Your role as an apprentice is just like a normal job - you'll be expected to be helpful, courteous and work hard to meet the needs of your customers. You'll also gain a wide variety of new skills while working and will be taught by senior staff members as well as your apprenticeship provider to ensure your continuous professional growth.

What Kind of Work Will I Be Doing as a Customer Service Apprentice?

Although work may vary depending on your employer and which sector you find yourself working in, you'll generally be involved in tasks such as dealing with customers in a positive, reliable and pleasant way - whether that's by offering advice, answering questions or handling complaints.

To properly assist customers, you'll need clear and up-to-date knowledge of your organisation's products and services. You'll also need to be comfortable communicating with all sorts of people - you should be confident, friendly and approachable to all customers.

As part of your apprenticeship you'll also be assessed by your apprenticeship provider. You'll be completing a mixture of both practical and theory-based work and may - depending on the role you take - have to come into college on day release for studying.

Apprenticeship Vacancies

Please check out the live Apprenticeship vacancies below that are currently being advertised with some great organisations we are working with.

If you haven’t used the www.findapprenticeship.service.gov.uk before you must create an account to apply. Creating an account allows you to:

  • apply for an apprenticeship or traineeship
  • track your apprenticeship applications
  • receive alerts about new apprenticeships

To find out more information, please call the Apprenticeship Team on 0191 518 5508 or email apprenticeships@eastdurham.ac.uk.

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Latest vacancies

Early Years Apprentice

Edmondsley Primary School
Pelton Community Primary School, Ouston Lane, Chester Le Street DH2 1EZ
Posted
To provide a high standard of care for children attending Pelton Federation EYFS. The successful applicant should be a positive role model and an enthusiastic individual who holds a similar passion for inspiring early years learning. We are looking for a good communicator and someone who has a true desire in wanting to work with children.
Course Route
Education and childcare
Start date
Duration
12 Months
Hours per week
35.00
Apprenticeship Level
Intermediate
Provider
EAST DURHAM COLLEGE

Adult Care Worker Apprentice

SECOND TO NONE CARE LTD
BOWDEN COURT, ST JOHNS ROAD, MEADOWFIELD INDUSTRIAL ESTATE, DURHAM DH7 8RE
Posted
If you are a caring compassionate person, Second to None Care want to hear from you. This adult care worker apprenticeship will entail providing day-to-day care for the elderly, ill, disabled, and other people who aren't able to take care of themselves.
Course Route
Care services
Start date
Duration
12 Months
Hours per week
36.00
Apprenticeship Level
Intermediate
Provider
EAST DURHAM COLLEGE

Early Years / Childcare Apprenticeship

Tots 'R' Us Nursery
STOCKTON ROAD, SEAHAM SR7 8DX
Posted
If you love working with children, look no further! Tots 'R' Us are recruiting an apprentice to work effectively as part of a team, providing care for children, age 2 to 5 years. Providing a high standard of physical, emotional, social and intellectual care for children accessing the nursery.
Course Route
Education and childcare
Start date
Duration
15 Months
Hours per week
30.00
Apprenticeship Level
Intermediate
Provider
EAST DURHAM COLLEGE