During this course you will learn how to correctly set up and serve a variety of drinks using the traditional barista coffee machine.
You will demonstrate all health and safety measures throughout, whilst using the coffee machine, you will prepare 7 different hot drinks ranging from a expresso to hot chocolate.
Whether you work in customer service or want to get into it, this free distance learning course can help you improve your skills and make sure every customer has a great experience.
This 18 week course will help you understand the concept of a lean environment and its benefits, as well as how to implement a productivity needs analysis and develop an understanding of what makes an effective team.
This 20 week qualification will teach you the principles of team leading, how to use different styles of leadership to enhance your team's performance, and how to motivate team members to get the best out of them. You'll learn how to manage conflict within teams, how to handle dissatisfied customers and how to be the best mentor possible.